So You're Looking for Some Implementation Help...
You're in the right place!
Everything we have is run through our online project management system. When you first start work with us, you'll get a private client portal and a private view of your project dashboard.
Turnaround times: for new builds or changes on projects we require a standard seven business day turnaround time. If the request is customer-service based we adhere to a 24 - 48 hour turn time.
Emails, texts, calls, and meetings are handled during office hours. Although my team and I almost always respond evenings and weekends, it is not guaranteed and should not be expected. While we love being Facebook friends - we don't accept anything business related through the messenger channel - and ll employees are instructed to not respond to these messages either.
Our team will be working to stay on top of your projects according to our normal timelines and work parameters. But - we know that sometimes it's nice to know exactly when that is - so we also allow for scheduled "sprints" where we will open up our online channel. Sometimes it's easier to talk through things in person or know you're going to have attention at a certain time - so we set up these blocks during the week so you can have access to us. Otherwise, we could be in the middle of another Sprint or project so we may not be available to give you immediate attention - even if it's for a rush request.
Depending on your type of engagement, we'll set up consistent calls with you through our project management system. You'll have access to this before your actual meeting time so you can use this area to start writing up an agenda.
New requests are worked on in the order they are received. Retainer clients receive VIP access and are bumped to the front of the line whenever possible. You can make new requests at any time and see the status of your current requests in in your project portal.
Each new request will be assigned a credit value - if it is not a standard credit line item we'll make sure you understand the credits your new project will require and require you approve before we begin work.
We'll have checkpoints as we move through our process where we'll ask you for your approval. Once you've signed off on something we move forward - if you change your mind after that point it will begin a new credit transaction.
For a more detailed list of What to Expect when working with us - download our guide here.
To purchase credits or work with us on a project or monthly basis we'll need to have you sign our agreement. The link is here so review and sign when you're ready and we'll get you started right away!
Take advantage of our signature Technology Roadmapping consult call. We can spend two hours together on zoom and review where you're at, what you're looking to do and I can help with providing some software suggestions or tactics suggestions and either way you'll leave with a visual map of the business processes we reviewed together. This call is just $500 and also acts as a deposit should you choose to pursue additional service options with us.
Below is a list of many of our popular services and the associated credit fees for each. Looking for something that's not there? Let's talk and see what it will take to get you all taken care of.
85 - $750
250 - $2000
525 - $4000
*lower per-credit rates are available - simply ask to see our retainer credit fees schedule and we'll get you hooked up. Send a request to us at email@example.com for your access.